Shipping policy

Free worldwide delivery

Standard delivery is free on all orders, to every country we ship to. If your country is not available at checkout, we are not able to deliver there yet.

Where your order ships from

Our products are sent to you directly from our supplier's warehouse overseas. Shipping direct is how we keep our prices low, but it does mean delivery takes longer than from a UK warehouse.

Delivery times

  • Processing: 1–3 working days to prepare and dispatch your order.
  • Delivery after dispatch, usually:
    • United Kingdom and Europe: 7–15 working days
    • United States and Canada: 8–20 working days
    • Rest of the world: 10–25 working days

These times are estimates. Deliveries can take longer during busy periods such as Black Friday and Christmas, so if you are buying a gift, please order early.

Tracking

When your order ships, we will email you a tracking number. Tracking can take a few days to show updates while your parcel is in transit to your country.

Orders with more than one item

Items may be sent in separate parcels and arrive on different days. There is no extra charge for this.

Customs, duties and import taxes

UK orders: there are no customs fees, import charges or other costs to pay when your order arrives. If a courier ever asks you to pay a charge for a UK order, please do not pay it. Email us at customer.support.helpmail@gmail.com and we will sort it out.

Orders outside the UK: your order may be charged import duties, taxes (such as VAT or GST) or courier handling fees by your country's customs authority. These charges are not included in our prices or delivery cost and are the responsibility of the customer. We have no control over them, so please check with your local customs office if you are unsure. If you refuse to pay these charges and your order is returned or destroyed, we may not be able to give a full refund.

Late, lost or missing parcels

If your order has not arrived within 20 working days of dispatch for UK orders, or 30 working days for orders outside the UK, or tracking says it was delivered but you cannot find it, please email customer.support.helpmail@gmail.com with your order number. Your parcel is our responsibility until it reaches you. We will investigate with the courier and send a replacement or give you a full refund if it cannot be found.

Delivery address

Please check your address carefully at checkout. If you spot a mistake, email us straight away and we will try to correct it before dispatch. If an order is returned to us because of an incorrect address given at checkout, we will contact you to arrange a refund or to resend it.